Help & FAQ

Help & Frequently Asked Questions

Got a question? We've got you covered. If you can't find what you're looking for, contact us and we'll get back to you within 1–2 business days.

Orders

How do I place an order?

Simply browse our store, add your items to the cart, and proceed to checkout. We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay for a fast and secure checkout.

Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please email us at hello@paintpalspro.com as soon as possible. We'll do our best to help before your order is dispatched.

How will I know my order has been placed?

You'll receive a confirmation email as soon as your order is placed. If you don't see it, check your spam folder or contact us.

Shipping

Where do you ship to?

We ship across Australia. International shipping may be available — contact us for details.

How long does delivery take?

Most orders are delivered within 3–7 business days after dispatch. You'll receive a tracking link once your order has shipped.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location and order size.

Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery on unused items in original condition. See our full Return Policy for details.

My item arrived damaged — what do I do?

We're sorry to hear that! Email us at hello@paintpalspro.com with a photo of the damaged item and your order number, and we'll sort it out promptly.